CASE COORDINATOR (MEDICAL EXAMINER’S OFFICE)                   29090

                                                                                                                                                                                                (Competitive)

 

DISTINGUISHING FEATURES OF THE CLASS

            The work involves responsibility for coordinating decedent case management and related administrative functions, and involves regular interaction with families, physicians, funeral directors, first-responder agencies and internal forensic divisions under the direct supervision of the Director of Medical Examiner Services.  Supervision may be exercised over subordinate professional, paraprofessional and clerical employees.  Does related work as required.

TYPICAL WORK ACTIVITIES

            Coordinates daily case status follow-up related to subpoena of decedent records, contact with community physicians (emergency room, primary care, etc.) and notification to funeral directors for transport.

            Attends daily briefing/case conference meetings to update status of case follow-up.

            Creates/initiates new decedent case records in the database system, enters case information, uploads/scans records to the database and tracks third-party record requests.

            Triages phone calls into the Medical Examiner’s Office, including initial death notifications, inquiries from police departments, first responders, funeral directors, family members, attorneys and other general inquiries.

            Documents in database phone calls with family members, first responder agencies, funeral directors, physicians and other related calls.

            Assists community physicians and forensic pathology staff and contractors with completion of electronic death certificates in the New York State online death registration system.

            Enters final cause and manner of death and other required information into the New York State (NYS) online death registration system and communicates with Medical Examiner staff and forensic pathology contractors of readiness for affirmation in the NYS online death certificate system; completes death certificate amendments.

            Completes weekly audit reviews of regional health information medical records accessed by Medical Examiner’s Office staff and reports justification for discrepancies, as needed.

            Assists in the collection of information and related documentation for audits of the Medical Examiner’s Office by national accrediting agencies and licensing agencies.

            May assist and/or function as backup to the Forensic Records Coordinator with Medical Examiner’s Office information/record requests.

            Assists in the preparation and tracking of physical case files for archives.

            Serves as liaison between the Forensic Investigation, Autopsy and Pathology divisions’ staff and outside agencies.

            May assist with training new Forensic Attendants, as well as clerical duties.

                     

WHEN ASSIGNED TO THE ONONDAGA COUNTY HEALTH DEPARTMENT

            Participates in public health preparedness activities as trained and assigned.

            Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

            Good knowledge of office terminology, procedures and methods.

            Working knowledge of medical terminology.

            Ability to communicate effectively, both orally and in writing, especially when meeting and talking with relatives and family members of deceased persons under trying circumstances.

            Ability to communicate basic information clearly and courteously by telephone or in person.

            Ability to establish effective working relationships with co-workers, superiors and the public.

            Ability to organize, assign, coordinate and review the work of subordinate employees.

            Ability to understand and carry out complex written and oral instructions.

            Ability to understand and interpret written material.

 

 

 

                                                                                                                                                                               29090

 

MINIMUM QUALIFICATIONS:

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Two (2) years of permanent status in the title of Administrative Aide.

Open Competitive: