PROGRAM COORDINATOR – ONE STOP SHOP

                                                                                                                        31820

                                                                                                                        (Competitive)

DISTINGUISHING FEATURES OF THE CLASS

The work involves responsibility for being a mentor to business clients who will provide guidance and assistance by creating tailor made solutions specific towards meeting the business’ goals. An employee in this class provides general supervision to office staff as well as professional development, mentoring, guidance and support to business clients. This employee performs professional level work which entails analyzing key areas of a business based on the office’s metrics, creating an individualized action plan that will allow for successful growth within a business, and solve the problems that may hold back disadvantaged, underrepresented, and underutilized businesses. An employee in this class is allowed a considerable amount of leeway and initiative in implementing projects which may be of benefit to the clients, staff, or the public. General supervision is exercised over paraprofessional and clerical staff as needed. Assignments are received verbally and in writing from an administrative superior. Does related work as required

TYPICAL WORK ACTIVITIES

Creates individualized comprehensive action plans for the development of business clients related to MWBE, DBE, SBA, and 8A certification, how to navigate the public sector’s bidding process, and how to correct areas of concern from prior consultations.

Tracks and evaluates each business clients progress through their unique action plans to evaluate effectiveness for reporting purposes, and areas where adjustments may need to be added.

Analyzes the vision of each business client and makes recommendations when needed.

 Assists business clients with ways to increase brand recognition within their target market and through internal networking channels.

Represents the Office of Diversity and Inclusion in the general community and at various meetings and events.

Assists in establishing and enforcing policies and procedures aligned with the Office’s mission and vision.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Thorough knowledge of principles and processes for providing customer and personal services.

Good knowledge of fiscal operations.

Good knowledge of principles and methods of marketing strategies and tactics, product demonstration, sales techniques, and sales control systems.

Good knowledge of the principles and practices to communicate and present to varying groups.

Good knowledge of pertinent laws, rules, regulations and procedures with regard to business operations.

Good knowledge of the principles and practices of organizing resources and establishing priorities.

Working knowledge of CRM software.

Ability to prepare detailed reports, and to support recommendations.

Ability to identify existing and anticipated budget problems and recommend appropriate solutions.

Ability to deal persuasively and effectively with the general public, outside agencies, and businesses in a manner conducive to building and maintaining cooperative working relationships.

Ability to understand and interpret laws, rules, regulations, policies and procedures.

MINIMUM QUALIFICATIONS

Three (3) years of work experience, or its part time equivalent in sales, business development, or a related field, one (1) year of which must have been in an administrative* capacity.

*Administrative is described as responsible direction and control of an identifiable organizational unit or program; in addition to the supervision of work groups, an administrator is involved in planning, resource allocation, program evaluation and policy formulation