PERMIT TECHNICIAN ASSISTANT
49090
Competitive
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for assisting with the basic functions of permit processing for a municipality. Under supervision of an administrative superior, the incumbent will assist with receiving and processing permit applications, providing customer service to the public, and maintaining permit records. Supervision is not a function of this class. Does related work as required.
TYPICAL WORK ACTIVITIES
Assists with receiving, logging, and tracking permit applications for zoning procedures and entitlements.
Performs basic review of permit applications for completeness and accuracy.
Calculates simple permit fees using established schedules and guidelines and inputs information into computer.
Assists senior staff with issuing routine permits as authorized.
Provides general information to developers, contractors, homeowners, and the public at the counter, by telephone, and via email.
Routes permit applications and related documents to appropriate departments or staff.
Maintains permit files, records, and databases in accordance with department procedures.
Responds to routine inquiries and refers complex or technical questions to higher-level staff.
Assists with departmental clerical activities.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Working knowledge of municipal permitting procedures, zoning basics, and related codes regulations.
Working knowledge of departmental rules, policies, and procedures.
Good knowledge of personal computers and relative software applications.
Ability to assist with the permit application process.
Ability to perform basic math skills for calculating permit fee schedules.
Ability to use good customer service practices.
Ability to maintain accurate records and files.
Ability to follow written and verbal instructions.
MINIMUM QUALIFICATIONS
Original date of composition: 04/2026