ACCOUNTS RECEIVABLE COORDINATOR

32190

                                                                                                                                                      Competitive

DISTINGUISHING FEATURES OF THE CLASS

The work involves responsibility for coordinating the accurate and efficient processing of customer payments for a municipal agency. In addition to processing incoming payments and reconciling accounts, the incumbent will facilitate the review of customer accounts and payment collection process. Work is performed under the supervision of the Supervisor of Accounts Receivable with leeway allowed in carrying out the details of the work. An employee in this class supervises subordinate staff. Does related work as required.

TYPICAL WORK ACTIVITIES

Assists customers with both routine and complex payment scenarios, including presenting, establishing and monitoring payment plans.

Processes incoming payments in compliance with financial policies and procedures.

Reconciles accounts receivable ledger to ensure all payments are accounted for and properly posted.

Coordinates the performance of financial transactions, including verifying, classifying, computing, posting and recording accounts receivable data.

Prepares bills, invoices and bank deposits.

Researches and performs bill and payment adjustments and corrections, including journal entries, refunds and write-offs.

Provides certified statements of outstanding property taxes.

Facilitates payment collections by sending bill reminders and contacting customers.

Assists in developing improved public relations and customer service, including web-based information services.

Communicates with internal staff and external agencies regarding accounts.

Supervises clerical level staff members, assigning work, monitoring progress and evaluating work performance.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of accounts receivable and customer service practices.

Good knowledge of the principles and practices of account collection.

Good knowledge of office terminology, procedures and methods.

Good knowledge of arithmetic computations including basic account keeping procedures.

Ability to organize, assign, coordinate and review the work of subordinates.

Ability to understand and carry out complex oral and written instructions.

Ability to communicate effectively both orally and in writing.

Ability to use tact and courtesy in dealing with customers.

Ability to prepare correspondence and reports.

MINIMUM QUALIFICATIONS

 Promotion:

One (1) year of permanent competitive class status as an Account Clerk II or two (2) years of permanent competitive class status as an Account Clerk I.

Open Competitive:

1. Graduation from a regionally accredited college or university with an Associate’s Degree in Accounting or Business Administration; or,
2.  Two (2) years of work experience, or its part-time equivalent, in accounts receivable or collections work.

Original date of composition: 04/2026