SOCIAL SERVICES CASE MANAGER SUPERVISOR 33930
(Competitive)
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for providing professional case management services for individuals and/or their families to assist them with their economic, emotional, social and environmental difficulties. The work involves extensive contact with clients in their homes, in the office and on the phone, and contact with various community agencies to obtain services and make referrals. Under the general administrative supervision of the Social Services Program Coordinator, Income Maintenance Supervisor II or other equivalent administrator, employees are assigned to the 2Gen Unit or the Case Management team in the Housing Intake Unit within DSS-ES. An employee in this class is expected to exercise initiative and independent judgement providing case work management supervision, mobility mentoring supervision and exploration of resources to assist DSS-ES clients. Supervision may be exercised over Social Service Case Managers, clerical staff and/or social work interns in the 2Gen program. Does related work as required.
TYPICAL WORK ACTIVITIES
Assigns work to subordinate staff.
Assists in the formulation of policies and procedures related to the 2Gen program.
Supervises case management staff in the 2Gen program providing social work and case management services to clients in the program.
Routinely discusses cases with case management staff and provides necessary consultation and feedback.
Facilitates team meetings as needed.
Authorizes services for children and families in the 2Gen unit.
Maintains cooperative working relationships with other community partner agencies and with other programs within DSS-ES.
Establishes necessary control for determining staff performance and evaluates performance of assigned staff.
Assists in the identification and development of unit or topic-specific educational programs for workers related to the specific population served and often encountered in the field, such as substance abuse, mental illness and economic mobility.
Maintains records, gathers statistical information and prepares reports on social work activities.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of the modern principles and practices of social work, casework, case management..
Good knowledge of local community agencies and their services, resources and programs available to low-income persons and families.
Good knowledge of the needs and problems associated with low-income people, especially in the age group to which assigned (children and families).
Good knowledge of the policies and operation of the Department of Social Services, including Temporary Assistance, Child Care Assistance and Supplemental Nutrition Assistance Program.
Working knowledge of crisis intervention and mediation techniques.
Skill in interviewing and social work techniques.
Ability to establish and maintain effective relationships inter-personal relationships.
Ability to communicate effectively, both orally and in writing.
Ability to identify and modify social, psychological and environmental factors affecting individuals and families in an adverse manner.
Ability to plan and direct the work of others.
Ability to establish and implement performance measures.
Ability to prepare clear and accurate records and reports.
Ability to work with computer-based systems.
Ability to determine and achieve desired outcomes.
MINIMUM QUALIFICATIONS
Promotion: Two (2) years of permanent, competitive-class status in the title of Social Services Case Manager.
Open-competitive
NOTE: Successful completion of thirty (30) graduate semester hours in social work from a regionally accredited college or university may be substituted for the one (1) year of required work experience.
01/2026 Date of Original Composition