34880
(Competitive)
The work involves responsibility for all personal computers and communication lines including installation and testing of new equipment, diagnosis and repair problems with computer boards, hard disks, floppy drives, monitors and printers. Unlike a Computer Equipment Maintenance Specialist, an employee in this class performs technical repairs and upgrades to the computer system hardware; investigates problems with the aid of diagnostic software disks, logic probes, voltmeters and oscilloscopes. An employee in this class is a member of an automation team and is responsible for planning, managing and evaluating the effectiveness of large-scale installation projects. Supervision is received from an administrative supervisor but an employee in this class will function independently, with little supervision over the technological aspects of his/her job. This class differs from that of entry-level Computer Repair Technicians by the more complex task of planning, managing and evaluating installation projects. Supervision is not typically a function of this class, however the incumbent has leeway to assign tasks to lower-level Computer Repair Technicians and advise them on repair and troubleshooting. Does related work as required.
Selects appropriate computer repair solutions with supervisor approval.
Plans, manages and evaluates large-scale deliveries and installation of computing equipment for supervisor approval.
Installs, checks and tests new equipment for reliability.
Diagnoses problems with the equipment and ascertains the best and most cost- effective method(s) for solving them.
Troubleshoots and repairs problems with computer boards, hard disks, floppy drives, monitors and peripherals.
Troubleshoots the phone system when it malfunctions.
Recommends state-of-the art methodology and necessary equipment to better serve the public and accomplish the department’s goals.
Investigates problems with the use of diagnostic software, voltmeters, logic probes and Oscilloscope.
Solves problems associated with software compatibility.
Interacts with manufacturer's engineering department regarding difficult equipment repair problems.
Instructs personnel on proper use of equipment.
Assists in preparation of specifications for the purchase of new electronic equipment.
Assists Communication Network Analyst in connecting computer hardware to campus network and outside services.
Keeps current with changing computer technology.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of principles and practices of diagnosis, maintenance and repair of personal computers, Hard disks, floppy drive and electronic components.
Good knowledge in the operation of personal computers and their operating systems.
Good knowledge of communications protocol.
Ability to plan, manage and evaluate large-scale installation projects.
Ability to constructively advise a lower-level technician on equipment repair and troubleshooting.
Ability to plan and assign tasks to subordinate staff.
Ability to work with others in a "team" environment; strong interpersonal skills.
Skill in the use of electrical and electronic testing equipment and tools.
Promotion:
Two (2) years of permanent competitive class status in the title of Computer Repair Technician II; or,
Four (4) years of permanent competitive class status in the title of Computer Repair Technician.
Open Competitive:
A. Graduation from a regionally accredited or New York State registered college or university with an associate's degree in electrical technology or a closely related field and six (6) years of work experience, or its part time equivalent in the repair and maintenance of microcomputer systems; or,
B. Completion of a course in technical computer repair from a recognized technical business or training school and seven (7) years of work experience, or its part time equivalent, in the repair and maintenance of microcomputer systems; or,
C. Eight (8) years of work experience or its part time equivalent, in the repair and maintenance of microcomputer systems; or,
D. An equivalent combination of training and experience as defined by the limits of (A), (B), and (C).
Date of original composition: 08/2025