CASE MANAGER

29010

Competitive

 DISTINGUISHING FEATURES OF THE CLASS

      This position is responsible for providing assistance in establishing community care.  Supervision is not a function of this class.  Does related work as required.

TYPICAL WORK ACTIVITIES  

Acs as a referral agent for patients to other County and community-based programs and services, including substance-use supports.

As appropriate, refers participants to programs that offer long-term services, such as benefits/entitlement programs, peer services and supportive housing.

Coordinates and collaborates with care managers and patient navigators from community agencies, including maintaining direct communication with collaborators and participants, to facilitate coordination of care.

Maintains contact with clients, including phone contacts and field visits.

Facilitates participants’ transition to additional levels of services and supports.

Conducts outreach efforts to participants who have been disengaged from services and/or individuals who are seeking or may benefit from assistance for issues related to substance use.

Connects individuals and families to identified substance-use supports and services.

Develops and/or completes individual service plans with participants.

Assists participants to develop life skills in the direction of maximum autonomy.

Visits hospitalized patients.

Assists with crisis management.

Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.

Participates in public health preparedness activities as trained and assigned.

When Assigned to Transition Support

Assists individuals with substance-use disorder to successfully transition from hospital, rehab or jail to the community.

Works to identify and/or develop an individual’s wrap-around support to collaboratively develop, implement and evaluate comprehensive transitional care interventions for high-risk clients.

Follow up with participants 30 days post-discharge.

Escort participants to appointment, as needed.

Complete required documentation, including tracking mechanisms, progress notes and care plans, in accordance with agency standards.

Attends and participates in monthly staff meetings.

Participates in weekly individual supervision.

Participates in staff training and program development meetings.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

Working knowledge of the principles and practices of substance-use disorder treatment and prevention.

Working knowledge of local agencies and Health Department Services.

Ability to assist individuals and families in navigating the Substance Use Services system.  

Ability to assess needs and then develop a person-centered plan with the individual.

Ability to establish effective working relationships with health professional, program participants and clients.

Ability to follow oral and written instructions.

Ability to understand and interpret written information.

Ability to communicate information to program participants.

MINIMUM QUALIFICATIONS

1. Graduation from a regionally accredited college or university with a Bachelor’s degree and two (2) years of experience, or its part-time equivalent, as a professional advocate or service provider in the field of rehabilitation, substance-use disorder recovery, substance-use disorder treatment or mental health; or,
2. Graduation from a regionally accredited college or university with an Associate’s degree and four (4) years of experience, or its part-time equivalent, as a professional advocate or service provider in the field of rehabilitation, substance-use disorder recovery, substance-use disorder treatment or mental health; or,
3. Graduation with a high school diploma or holder of a high school equivalency diploma issued by an education department of any of the states of the United States or holders of a comparable diploma issued by any territory, commonwealth or possession of the United States or by the Canal Zone or holders of a report from the United States Armed Forces certifying successful completion of the tests related to general education development, high school level and six (6) years of experience, or its part-time equivalent, as a professional advocate or service provider in the field of rehabilitation, substance-use disorder recovery, substance-use disorder treatment or mental health.

NOTE:  Completion of a Master’s degree in health education, public health, health promotion, public health administration, nursing, public administration or a closely relation health field may be substituted for one (1) year of the required work experience.

01/2025 Date of Original Composition