VETERANS SERVICES AIDE

                                                                                                                                                                         39050

(Competitive)

DISTINGUISHING FEATURES OF THE CLASS

The work involves the responsibility for providing office support for the Veterans Service Agency and assisting the Veterans Service Officers in preparation and processing of claims for benefits. The employee is responsible for providing assistance to veterans and dependents in the proper completion of applications and forms for benefits to which Veteran’s may be entitled under local, state, and federal legislation, such as medical care, educational assistance, tax exemption, loan and other related matters.

This class is distinguished from the Veterans Service Officer by the need to be under supervision, and the lack of final decision making regarding claims submissions. The work is performed under the direct supervision of the Veterans Service Officer. Does related work as required.

TYPICAL WORK ACTIVITIES

          Assist veterans and dependents in the preparation and pursuance of claims;

          Compiles, prepares, and maintains a variety of forms, letters, financial and statistical data records and reports;

         Assist in the interview process of veterans and family members to obtain necessary information to assist the Veterans Service Officer in proper claims preparation;

         Contacts various Federal, State, and local agencies relative to claims and benefit entitlements;

         Maintains and updates databases designed to capture and report Veterans Service Agency activity;

         Manages all In-Take for new and pending Veterans Administration claims, and works accordingly with the Veterans Service Officer assigned to the claim;

         Administers registration for Veterans Memorial Cemetery, records and database management in conjunction with the Departments of Parks and Recreation.                           

FULL PERFORMANCE KNOWLEDGE SKILLS ABILITIES AND PERSONAL CHARACTERISTICS

         Working knowledge of benefits and services available to veterans and eligible family members;

         Working knowledge of federal, state and local laws, rules and regulations related to veterans benefits and services;

         Working knowledge of forms, methods, procedures and records necessary for the processing of veterans benefit claims;

         Ability to establish good rapport with veterans and family members who are navigating the Veterans Administration Claims process;

         Ability to maintain confidentiality and privacy regarding information obtained from veterans and their family;

          Ability to communicate effectively both orally and in writing;

         Ability to operate a personal computer and utilize common office software program.

MINIMUM QUALIFICATIONS

1. Two (2) years of full-time work experience, or its part-time equivalent, working with the general public, in a social services or health related environment; or,

2. Two (2) years of clerical work experience which involved the performance of routine office tasks, such as keeping of records and accounts, correspondence, recording/entering (keying) and retrieving data and/or information, in accordance with prescribed procedures

11/2023