PRINCIPAL EMPLOYMENT COUNSELOR
The Principal Employment Counselor assists the Director and Associate Director in managing and developing employment programs for public assistance applicants and recipients. This title is also responsible for oversight and coordination of assigned teams and processes, and for supervision of assigned staff. Represents the Department of Social Services by modeling work ethic and professionalism. Serves as an engaged member of the administration team. Does related work as required.
TYPICAL WORK ACTIVITIES
Assist teams in developing and implementing comprehensive goals, outcomes, operational strategies, and measurement mechanisms in response to agency-wide goals and directives.
Ensure that teams meet standards of work (both qualitative and quantitative) as established in federal and state regulations and agency policies and procedures.
Assist Employment Counselor IIs with optimizing the distribution of work and staffing levels.
Assist and advise Employment Counselor IIs with performance counseling and the development of corrective action plans.
Share information in a clear and effective manner.
Develop and maintain positive interaction with all staff.
Identify training needs and develop a strategic and timely response to support team and agency goals.
Review reports and case reviews submitted by Employment Counselor IIs.
Assist with audits and information requests from OTDA.
Create, prepare, and analyze reports on caseload demographics, employability status, income, coding, and other data from various systems.
Ability and willingness to adapt based on the needs of a changing caseload.
Develop expertise in, and the ability to perform duties of assigned staff as needed. Areas may include, but are not limited to, orientation, assessment, exemptions, employment and training, non-compliance, career development and work experience.
Educate other departments, employers or community agencies regarding the employment program.
Work with other administrators to develop agency goals and direction.
Utilize knowledge of ADA and LEP policy when developing programming.
Develop annual team plans and goals in collaboration with Employment Counselor IIs.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Ability to deal with complex, inter-relational governmental systems such as social welfare and employment and training.
Ability to maintain confidentiality.
Proven ability to work as a productive member of a team and as a leader/facilitator of team.
Proven ability to deal effectively with complex, inter-relational government systems like social welfare and employment and training.
Proven ability to maintain confidentiality.
Ability and willingness to adapt to the needs of the agency and staff.
Ability to effectively work with diverse staff and personalities.
Working knowledge of concepts of the cultural, environmental, and personal factors influencing the lives of persons who are economically disadvantaged, low income or unemployed.
The ability to engage and coach adults to achieve goals
The ability to manage and prioritize one’s own day to day work requirements in a fast-paced environment.
The ability to communicate effectively and appropriately while maintaining positive relationships with clients and colleagues.
The ability to use independent judgment, critical thinking, and active listening to identify complex problems, evaluate options and implement solutions.
Working knowledge of community organizations and human service agencies.
Working knowledge of training and educational programs available through local agencies.
Two (2) year of permanent competitive service as an Employment Counselor II.
A. Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree in sociology, psychology, social work, human resources, business or labor/industry relations, or a closely related field. and four (4) years of professional level work experience, or its part time equivalent, providing direct service to educationally and/or economically disadvantaged individuals, one (1) year of which must have been in a supervisory capacity; or,
B. Eight (8) years of full time paraprofessional or professional level work experience, four (4) year of which must have been professional level work experience as defined in (A), including one (1) year must have been in a supervisory capacity.