SOFTWARE IMPLEMENTATION SPECIALIST (City of Syracuse)

Competitive

# 03748

DISTINGUISHING FEATURES OF THE CLASS

This position will work in the Department of Information Technology (IT) and report to the Director of IT. The incumbent will also work closely with the Office of Accountability, Performance and Innovation, the Chief Data Officer, Chief Administrative Officer and others. This position will focus on modernization of City technology with a key focus on providing better services and accessibility to the community as well as staff work efficiencies. The incumbent will help to manage existing and planned software upgrades and implementations in multiple departments. Does related work as required.

TYPICAL WORK ACTIVITIES

Support meetings with potential partners regarding consolidation of IT services;

Create project plans for migration of IT services and future modernization efforts including prioritization and timelines for each project;

Develop training and requirements documentation for software conversions and execute training where required;

Actively manage project risks and compliance requirements;

Manage software implementation and upgrades to include parking enforcement, workflow management and time and attendance platforms;

Collaborate and communicate with diverse internal and external stakeholders;

Other duties as assigned.

FULL PERFORMANCE, KNOWLEDGES, SKILLS AND ABILITIES AND PERSONAL CHARACTERISTICS

Good knowledge of business analysis competencies

Good knowledge of the current principles and accepted practices of office management and public administration

Ability to establish and maintain an effective working relationship with a variety of governmental agencies, private developers, internal departments and the general public

Good knowledge of managing detailed compliance requirements

Thorough knowledge of domain expertise, change management and accompanying methodologies

Working knowledge of writing RFPs and executing contracts with vendors

MINIMUM QUALIFICATIONS

Promotional:

Two (2) years of permanent competitive class status in the title of or Systems Trainer or three (3) years of permanent competitive class status in the title of Systems Training Assistant.

Open-competitive:

1. Graduation from a regionally accredited college or university with a Bachelor’s degree and two (2) years of professional level work experience in computer science, public administration or business administration, one (1) of which must have been in managing software implementation and a project management certification, such as Project Management Professional (PMP) or a similar project management certification.

2. Four (4) years of paraprofessional level work experience in computer science, public administration or business administration, two (2) of which must have been in managing software implementation and a project management certification, such as Project Management Professional (PMP) or a similar project management certification.

Created 3/2026