PRINCIPAL WATER CONTROL CENTER ATTENDANT
DISTINGUISHING FEATURES OF CLASS
The work involves responsibility for tending to the water control center while supervising the performance and quality of work of other control center attendants of the City of Syracuse Water Department. Work involves receiving and transmitting information through the monitoring and operation of all communication equipment in the center. Under the direct supervision of the Superintendent and Assistant Superintendents of Water Maintenance and Operations and Water Engineers an employee in this class functions as a Control Center Attendant while supervising the quality of work of the other Control Center Attendants and may include Emergency Valve Operators, Maintenance personnel and/or Custodial staff. Greater emphasis is placed on the employees function as the principal control center attendant; however, assisting the Superintendents and acting as manager in their absence is a key element of this position. Does related work as required.
TYPICAL WORK ACTIVITIES
Keeps track of the condition of the water system though constant checking and comparing of information received by different types of equipment in the center.
Makes necessary changes to the system by operating equipment in the Plant or remotely from the center in the manner defined by superiors.
Identifies problems in the system and calls in the appropriate employees to work based on the call list the attendants maintain in the center.
Coordinates rotating schedules, assigns and reviews work performed by subordinate employees.
Trains subordinate employees. Trains the existing attendants in new procedures or use of new equipment. Retrains attendants as necessary
Verifies that all equipment is operational and supervises its repair as necessary
Supervises the activities and work output of other attendants making sure the center is run efficiently and accurately.
Assigns and supervises custodial personnel in the cleaning of control center making.
Checks daily to see that the department’s daily log is filled out correctly and accurately from previous shifts.
Reviews work orders, reports and accumulated data in the systems equipment to make sure it is completed or sent to the appropriate location to be completed.
Responsible for making sure the equipment in the control center is operational at all times, reporting damage or misuse to superiors. Orders and oversees repairs as necessary.
Performs Water Control Center duties when subordinate operator personnel are not assigned to a shift or unavailable.
Operates the department telephone system by answering inquiries or transfers calls to the appropriate section of the department or directs call to appropriate department.
Reads and records as necessary data from the water system monitoring equipment in the control center looking for deviations from the normal ranges as defined by superiors.
Makes necessary changes to the system by operating equipment at the plant and/or remote equipment from the control center in a manner defined by superiors.
Immediately reports any indication of major system problems to the water operations and/or Chief Engineer based on monitoring, calls into center or other indications the attendant knows from experience may lead to a system failure.
Relays information to employees as directed by superiors giving location and possible problem that will be found so response to malfunction is with appropriate equipment and staff.
Transmits messages and orders by radio, phone or computer between the various department units working in the field.
Looks up and relays information in the computer and file systems for employees concerning water lines and services.
Records new or corrected information in computers and on file cards, sends such information to IT department for input into departments server system.
Acts on reports of main leaks, breaks or other problems by directing appropriate department personnel to investigate. Calls in the Departments’ appropriate on call personnel to correct problems found in the field.
Responsible for calling U.F.P.O. Dig Safe and follows the procedures as required by law for all the department’s excavations.
Maintains department’s daily log on the computer and other file systems as directed.
Must make sure security system is up and running at all times during shift, monitoring as often as possible based on workload.
When necessary, receives deliveries at the Water Department.
FULL PERFORMANCE KNOW LEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Ability to train subordinate employees. Ability to plan and supervise their work output.
Ability to organize control center procedures into a manual and keep it updated.
Good knowledge of water operations, personal, contracts, equipment and locations of facilities.
Ability to recognize and react quickly and correctly to dangerous system fluctuations when equipment malfunctions or fails to work.
Good knowledge of the geography of the local road network which contain the departments conduits and water lines and ability to impart it to others as needed.
Ability to read, write and use keyboard.
Ability to follow oral and written instructions and transmit them to others without error.
Ability to transmit messages with a clear understandable speaking voice.
Ability to react quickly and remain calm while performing in a emergency situation.
Ability to read and interpret maps and computer graphics of the water distribution network so as to assist the field crews in locating valves and other appurtenances for shut downs.
Ability to communicate courteously and effectively with public, venders, and employees over the departments communication systems.
Ability to maintain and use a variety of simple listings of procedures and activities.
Ability to make arithmetic computations manually or with department equipment.
Promotion: Five (5) years of permanent competitive class status as a Water Control Center Attendant.
An Associate’s degree from an accredited college in computer science and three (3) years of full time paid work experience in the operation and/or maintenance of a municipal water supply system.
12/2019 Date of Original Composition