RESEARCH ANALYST (SYRACUSE REGIONAL AIRPORT AUTHORITY)

04125

(Competitive)


DISTINGUISHING FEATURES OF THE CLASS


This position is responsible for performing a variety of important professional functions in the operation of the Syracuse Regional Airport Authority. Under direct supervision of the Director of Communications, Marketing, and Air Service Development, an employee in this class is responsible for providing management-level support to multiple departments specific to research and data analysis, with a focus on key performance indicators (KPIs), air service development, advertising, industry market information, airport operations, census information, and local/regional business information, and other areas specific to the business operations of Syracuse Hancock International Airport. Work is performed with considerable leeway for independent action and judgment. Direct supervision is not a regular occurring function of this position. Does related work as required.


TYPICAL WORK ACTIVITIES


• Leads or participates in administrative working groups, and multi-department level projects through research, collection, input, and formatting data and information, drafting, and editing correspondence, reports, spreadsheets, charts, and other administrative documents.

• Research, translate, and create studies and reports based on the Airport’s catchment area including, but not limited to: census data, migration/retirement data, real estate data, and income-related data.

• Research, local businesses and organizations to help create business cases based on set of defined data points including type of workforce, travel needs and habits, average salary of workforce, number of offices, connections to other cities/countries.

• Conduct research on airline route development, and industry trends and patterns, using aviation market intelligence data to help develop opportunities to expand international and domestic passenger and air cargo services.

• Conduct quantitative analysis of air service market conditions, passenger volume, cargo volume, traffic flow, demographics, forecasts, projections, historic data, analysis of competing cities using variety of tools and data sources such as US DOT, Airlines Reporting Corporation (ARC), OAG, and others.

• Research and data development on airport operations metrics.

• Respond to requests for information related to statistical, technical, operational, and administrative data.

• Monitor advertising performance and metrics.

• Monitor financial performance and key performance indicators for concessions.

• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.

• Provides information for board packages, press releases, and other Authority documents and publications to include reports, statistical tables, charts and graphs.

• Makes recommendations to management based on the research data collected and analyzed and in alignment with the Authority’s business objectives.

• Prepares and conducts professional air service presentations to foreign, domestic, and regional airlines.

• Fosters and maintains professional relationships with domestic and foreign airline C-suite executives, as well as airline professionals in route planning, operations, sales, and marketing.


FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS


• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

• Ability to produce accurate information by typing, transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.

• Thorough knowledge of modern business office policies, procedures, and standards.

• Expert level written and verbal communication skills.

• Strong interpersonal skills, with the ability to build healthy working relationships with a variety of constituents, including vendors, concessionaires, airlines, as well as management and co-workers.

• Ability to maintain constituent confidence and protect operations by keeping information confidential.

• Ability to work independently, anticipating the needs of management and being proactive in areas where delegated responsibility.

• Highly resourceful team-player, with the ability to also be extremely effective independently.

• Ability to achieve high performance goals and meet deadlines in a fast paced environment.

• Strong computer/technical skills and ability to learn and use new programs as needed.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Power Point), Adobe Acrobat.

• Proficient in advanced Excel, including the ability to create charts and formulas from set data points.


MINIMUM QUALIFICATIONS


  1. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Master’s Degree and two (2) years of professional level work experience, or its part time equivalent, in research and data analysis, and project management, one (1) year of which must have included the quantitative analysis of air service market conditions such as: passenger volume, cargo volume, traffic flow, demographics, forecasts, projections, historic data, analysis of competing cities using variety of tools and data sources such as US DOT, Airlines Reporting Corporation (ARC), OAG, and others; or,


  1. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelor's Degree and three (3) years of professional level work experience, or its part time equivalent, in research and data analysis, and project management, one (1) year of which must have included the quantitative analysis of air service market conditions such as: passenger volume, cargo volume, traffic flow, demographics, forecasts, projections, historic data, analysis of competing cities using variety of tools and data sources such as US DOT, Airlines Reporting Corporation (ARC), OAG, and others


12/2019 Revised