DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for providing exceptional customer service through both telephone interactions and in person interactions. This work involves making a superior first impression for the Syracuse Regional Airport Authority in line with the mission of the organization, answering questions relating to the variety of services provided at Syracuse Hancock International Airport, and properly relaying those calls and questions to the appropriate individuals/organizations. Employees in this class must be courteous in dealing with the public and be able to provide verbal information clearly. Direct supervision is received from an administrative superior. Employees in this class do not exercise supervision. Does related work as required.
TYPICAL WORK ACTIVITIES
Provides customer service to visitors to the Syracuse Regional Airport Authority office.
Answers telephone calls, providing information and/or relaying calls to the appropriate departments/organizations on site at Syracuse Hancock International Airport.
Greets visitors who come to the Syracuse Regional Airport Authority office, providing hospitality and assistance.
Assists visitors and the public to navigate throughout the airport, and obtain the services they require.
Greets individuals arriving for tours.
Assists administrative staff from a variety of divisions with routine clerical duties as needed.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of functions and layout of the Syracuse Hancock International Airport.
Ability to give information verbally and in writing in a courteous and easy to understand manner.
Presents a professional appearance at all times.
Ability to be courteous to visitors, the public, tenants, and public officials who enter Syracuse Regional Airport Authority offices.
Ability to maintain confidentiality.
Graduation with an Associate's Degree from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees; or,
Two (2) years of work experience, or its part-time equivalent, in customer service, receptionist, or administrative assistant; or, above entry-level clerical work experience involving office tasks such as keeping of records and accounts, correspondence, recording/entering (keying) and retrieving data and/or information in accordance with prescribed procedures. Work experience as a cashier would not qualify.