This is a responsible administrative position involving the application of sound management principles and policies to the operation of the Business Office/Customer Service Department of the Onondaga County Water Authority, encompassing Utility Billing, Accounts Receivable, Meter Reading and Meter Repair. Responsibilities include management and oversight of staff responsible for obtaining and processing data related to water sales.


An employee in this class manages and reviews current systems and procedures, and recommends additions and/or changes that will have a positive impact upon the department's budget, staffing, accounting and overall departmental operation. Considerable latitude is allowed in carrying out the primary directives of the organization. Assignments are received verbally or in writing from the Executive Director or Fiscal Officer. Work is reviewed through the submission of written reports and review of operational results of newly changed systems or procedures. Supervision is exercised over a number of professional and clerical personnel. Does related work as required.




Supervises staff in an effective and efficient manner .

Examines, implements and evaluates new systems relative to procedures for the department's administrative and operational processes.

Oversees OCWA's Customer Information and Billing System, including: Utility billing, payment processing, meter reading and work orders associated with meter repair and installation.

Reviews accounts receivable and revenue entries generated by the Customer Information and Billing System prior to general ledger updates. Ensures that accounts receivable is reconciled on a daily basis.

Creates and generates any necessary reports from the CIS Infinity system for Customer Service, Finance and Administration.

Makes recommendations in the rate setting process and makes changes to rates and charges as required.

Manages the Meter Reading department, and makes sure that meters are read in a timely manner.

Manages the Meter Repair and Installation department to ensure that anticipated quantity and quality of work is being met.

Supervises and provides budget and fiscal services for the Department by compiling and justifying budget data and submitting budget analysis and summary for approval.

Supervises financial records maintenance by approving purchase requisitions, and authorizes disbursements against related operating and capital accounts.

Oversees customer inquiries, requests and complaints, ensuring successful resolution.

Establishes and maintains liaisons with outside contractors having business with the Department.

Assists in planning and coordinating the effective use of personnel and equipment to enhance the effectiveness and efficiency of departmental services.

Prepares monthly reports covering each Customer Service function: utility billing, accounts receivable, meter reading and meter repair and installation.




Thorough knowledge of modern principles and practices of public administration and management.

Thorough knowledge of budgetary principles and practices.

Good knowledge of the principles and practices of supervision.

Good knowledge of governmental accounting principles and practices.

Ability to effectively plan and assign the work of subordinates.

Ability to read and analyze data and draw conclusions.

Ability to supervise subordinates.

Ability to deal courteously and effectively with the public, customers and other departmental personnel.

Ability to organize and present ideas and recommendations clearly and concisely, both orally and in writing.













A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelor's degree in business administration, accounting, finance or a closely related field and three (3) years of professional-level work experience, or its part‑time equivalent, in accounting, fiscal management or business administration, which must have been in a supervisory capacity; or,

B. Seven (7) years of professional-level work experience, or its part‑time equivalent, in accounting, fiscal management or business administration, three (3) years of which must have been in a supervisory capacity.


05/2018 Date of Original Composition