INFORMATION TECHNOLOGY SERVICES ADMINISTRATOR (SRAA) 03629
DISTINGUISHING FEATURES OF THE CLASS
This position is responsible for providing general IT/computer services support administration to the organization. The work is completed under the direct supervision of the Chief Financial Officer (CFO), and closely with IT vendors to accomplish the work as need. The work also requires interaction with co-workers, vendors, department heads, local and county government employees, legislators, residents and the general public. Supervision is not a function of the class. Does related work as required.
TYPICAL WORK ACTIVITIES
Provides basic troubleshooting of computer problems relating to software, hardware, telecommunication devices, security and password problems, or operator error.
Provides basic resets for Wi-Fi, cables, switches, and works with the cable vendor on maintenance.
Serves as Liaison to IT contractor, manager, IT Host, and IT designer
Enters IT work order tickets and resolves tickets
Supports CFO in purchasing technical equipment/programs and other basic financial assistance
Assists ARFF with drill logistics, mailings, regulating tracking, and purchasing equipment
Provides administrative support of organization's website
Processes specific payroll and benefit related payables, such as manual reimbursements for Flexible
Spending/Dependent Care Accounts, and New York State Deferred Compensation invoices
Liaison with City of Syracuse IT Staff, receiving updates on City directory, and updating authority info with the City.
Monitors the Airport/Authority's general email, responding and following up appropriately
Performs basic clerical office functions such as photocopying, faxing, and shredding.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of modern business office policies, procedures, and standards.
Good knowledge of the operation of networked computer hardware, software, peripherals, and communication devices.
Good knowledge of modern word processing, spreadsheet, and database software applications.
Ability to evaluate user/department hardware and software needs, and work effectively together to solve problems.
Ability to learn and use new hardware and software products and adapt to new concepts.
Ability to explain the use and the capability of computer hardware, software, peripherals, and communication devices, and instruct users in software and hardware operations.
Good knowledge of current technology platforms and tools for the management of devices, security policies, and user access.
Good knowledge of organization programs, functions, and organizational divisions.
Working knowledge of resources available for use in the completion of department objectives.
Working knowledge of basic accounting procedures.
Ability to perform mathematical calculations.
Ability to work independently with minimal supervision.
Ability to communicate clearly, both verbally and in writing, with customer base, management, and staff.
Skilled in developing and maintaining effective interpersonal relations.
Ability to understand and follow verbal and written instructions.
Ability to read/understand, and interpret technical and procedural manuals.
Ability to operate common office equipment and machinery, including computer, printer, photocopier, transcription machine, facsimile machine, and typewriter.
Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate degree, or higher, in Computer Science or a closely related field; or,
Two (2) years of work experience in an Information Technology user support environment which must have included problem analysis and/or providing direct user support for problem/question resolution; or,
Two (2) years of work experience in accounting, office management, business administration, or fiscal management, or a closely related field, which must have included responsibility for the use and function of computerized financial record keeping data.
07/2018 Date of Original Composition