SUPERVISOR OF ACCOUNTS RECEIVABLE 02130
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for ensuring the accurate and efficient processing of customer payments and the collection of delinquent accounts in a timely and efficient manner for a municipal agency. The incumbent may also be responsible for duties related to billing. Supervision is received from an administrative superior, who allows the incumbent wide latitude for judgment in the performance of duties and the achievement of work goals. Supervision is exercised over a number of employees involved in the review and collection of customer accounts. Does related work as required.
TYPICAL WORK ACTIVITIES
Supervises staff in order to ensure the accurate and efficient processing of customer payments.
Ensures subordinate customer service employees handle inquiries in a professional manner.
Reviews records of outstanding accounts and supervises clerical employees in delinquent account collection.
Contacts customers by telephone, email and/or in person to discuss collection and payment if necessary.
Coordinates collection and payment arrangements.
Supervises a number of clerical employees involved in account collection and coordinates employees involved with location of curb boxes, service shutoffs and service restoration as needed; responsible for the coordination of cross-functional training.
Updates individual account information in the computer billing system to reflect collection efforts, payment arrangements and approved adjustments in a timely manner.
Assists in the development and revision of credit and collection policies and procedures.
Prepares reports regarding status of delinquent accounts and collection activities.
Acts as liaison with an outside collection agency for uncollectible accounts.
Prepares bad debt write-offs for approval by the supervisor.
May be responsible for assisting in implementation of billing, collection and payment software and new technology to improve revenue collection.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of accounts receivable and customer service practices.
Thorough knowledge of the principles and practices of credit and account collection.
Good knowledge of the principles and practices of supervision.
Good knowledge of arithmetic computations including basic account keeping procedures.
Ability to collect delinquent accounts in a timely, efficient and effective manner.
Ability to effectively plan and assign the work of subordinates.
Ability to use tact and courtesy in dealing with customers.
Ability to maintain billing and collection records.
Ability to use computer spreadsheets and word processing equipment.
Ability to communicate effectively, both orally and in writing.
One (1) year of permanent competitive class status as an Account Clerk III; or, two (2) years of permanent competitive class status as an Account Clerk II.
A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an associates degree in accounting or business administration or completion of sixty (60) semester credit hours which must include at least twelve (12) semester credit hours in accounting, and two (2) years of work experience, or its part‑time equivalent, in accounts receivable or collections work, one (1) year of which must have been in a supervisory capacity; or,
B. Four (4) years of work experience, or its part‑time equivalent, in accounts receivable or collections work, one (1) year of which must have been in a supervisory capacity.