The work involves responsibility for assisting the Director of Terminal/Landside Operations in effectively planning, developing, implementing and monitoring all policies and procedures to maintain and enhance the terminal building and associated landside support facilities. The incumbent will ensure that facilities are maintained to meet the functional requirements of the airlines and other tenants, passengers and stakeholders by assisting in the oversight of Terminal maintenance and custodial staff, direct supervision may be required. Work is carried out in compliance with all applicable state and federal guidelines and regulations. Work is performed under the general direction of the Director of Terminal/Landside Operations, with the need to exercise independent judgment in carrying out assigned duties. Does related work as required.




Assists in identifying terminal building and support facility equipment needs on an annual basis.

Helps to provide oversight and direction to the Terminal Maintenance Division Crew Leaders, Custodians, and Terminal Maintenance personnel.

Conducts orientation for new employees and initial and on-going training according to requirements.

Coordinates activities with other airport constituents where appropriate.

Oversees maintenance of records and files as required by state and federal regulations.

Acts for the Director of Terminal/Landside Operations in his/her absence.



Familiarity with CFR 49, Part 1542 and with FAA Part 139

Knowledge of the principles, practices, procedures and techniques of terminal operations and management

Knowledge of parking facility maintenance and operations.

Familiarity with federal, state and local laws and regulations applicable to airports.

Ability to work with department heads and outside agencies to maintain the safety and security of the terminal and landside environment.

Ability to use tact and courtesy in dealing with employees, visitors, passengers and contractors.

Ability to keep accurate records and prepare clear and concise reports.

Ability to communicate effectively, both orally and in writing.




Four (4) years of permanent competitive class status as a Custodial Crew Leader and currently employed by the Syracuse Regional Airport Authority.


Open Competitive:

  1. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associate’s Degree and five (5) years of work experience, or its part time equivalent, in the maintenance or oversight of a commercial airport terminal or landside operations, or a large commercial property, at least two (2) of which were in a supervisory capacity; or,


  1. Seven (7) years of work experience, or its part time equivalent, in the maintenance or oversight of a commercial airport terminal or landside operations, or a large commercial property, at least five (5) of which were in a supervisory capacity.


*Supervision is defined as - responsible direction and control of subordinate employees. This involves a responsibility for planning for individuals in a work group. Typical duties may include, but are not limited to, assigning and reviewing work, training, evaluating performance, maintaining work standards, motivating and developing subordinate employees, implementing procedural changes, increasing efficiency and dealing with problems of absenteeism, morale and discipline. The supervision aspects must be an integral part of the job, not incidental or occasional.



9/2019 Revised