HOUSING COMPLIANCE MANAGER
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for performing a variety of professional-level duties involved in evaluating the financial health and the long-term viability of management of affordable housing properties. These duties include the acquisition, development, property management/administration and disposition of real estate in accordance with Federal HUD, NSP, and Low-Income Housing Tax Credit, and New York State HCR and HOME laws and regulations; and performs related compliance duties. Under the general supervision of the Executive Director, incumbents perform assignments to ensure Syracuse Housing Authority property and facilities are developed, managed and maintained to Syracuse Housing Authority standards. The Housing Compliance Manager supervises and works closely with the leasing and marketing staff who manage the affordable housing properties. Supervision is exercised over subordinate staff. Does related work as required.
TYPICAL WORK ACTIVITIES
Reviews and creates housing policies for public housing and the tenant-based housing choice voucher program.
Implements policies and procedures that assure compliance is current and maintained for all federal and state housing programs utilized in development.
Engages and directs Housing Property Managers for all compliance issues and file reviews; monitor and disseminate vital compliance information on weekly or as needed basis.
Coordinates property/portfolio reporting, compliance restrictions, audit reviews, and other requests/projects as required by Executive Management.
Maintains current effective and pending local, state, and federal legislation as appropriate.
Develops external relationships and public/private interactions where appropriate.
Prepares an annual asset business plan: Each year preparing an annual business plan for strategies, financial goals, physical condition, as well as a five-year plan for each program property. This plan will include the budget, capital expenditure expectations, strategic recommendation(s), any disposition strategies, and a plan for cash flow.
Prepares property reports for Executive Management and for external partners including compliance reporting, lender relationships, and insurance regulations and adequacy.
Coordinates property reporting, compliance restrictions, audit reviews, and other requests/projects as required.
Makes recommendations to Executive Management for the long-term disposition of affordable housing assets.
Calculates income for eligibility of income tax properties, the tenant-based housing choice voucher program, and public housing.
Receives, investigates and contributes to the resolution of tenant or public complaints from legal representatives, outside agencies, through the grievance process, and coordination with outside counsel.
Inspects and reviews tenancies for compliance with lease agreements, insurance requirements and other management policies.
Oversees tenant improvements, renovation projects and signage.
Reviews and recommends annual budget: Oversee preparation with property management and recommend an annual operating budget.
Performs periodic site inspections: During the calendar year, prepare write up on physical condition needs in compliance with the Uniform Physical Condition Standards (UPCS) prioritizing and addressing deficiencies.
Prepares and submits interim and annual performance reports and information as required by investor's/Iender's document format. Coordinates with Accounting on information release.
Builds and maintains relationships with local and regional offices of various regulatory agencies that have a stake in any asset's performance.
Coordinates with and provides information/assistance to other Syracuse Housing Authority departments and outside agencies/organizations; responds to a variety of real estate inquiries from internal and external sources.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of basic principles, methods, practices and techniques involved in real estate development and leasing and property management.
Good knowledge of the basic rules and regulations regarding various housing programs: Federal Public Housing, Low Income Housing Tax Credits, HOME, City low-income housing, Housing Choice Project Based Vouchers, and mix-finance.
Good knowledge of the compliance and reporting standards regarding various housing programs: Federal Public Housing, Low Income Housing Tax Credits, HOME, NSP, City low-income housing, Housing Choice Project Based Vouchers, and mix-finance.
Good knowledge of basic principles and practices of public administration, including purchasing, contracting and maintenance of public records.
Good knowledge of the principles and practices of sound business communication; real estate terminology.
Good knowledge of computer capabilities applicable to functional responsibilities.
Ability to coordinate development and property management program activities with multiple stakeholders to ensure agreement and beneficial outcomes.
Ability to apply sound problem-solving techniques to resolve routine asset management issues.
Ability to interpret and apply laws, regulations, ordinances and policies applicable to real estate programs. Ability to understand, interpret and respond to tenant and developer needs and expectations.
Ability to prepare clear and accurate reports, research studies, feasibility analyses, financial pro forma, correspondence and other documents.
Ability to prepare lease agreements and other real estate documents.
Ability to communicate effectively orally and in writing to both internal and external stakeholders.
Ability to maintain all required files, records and documentation.
Ability to exercise judgment within established guidelines.
Ability to exercise tact and diplomacy in dealing with difficult people, issues and situations.
Ability to establish and maintain effective working relationships with those encountered in the course of work.
Ability to supervise others in a manner conducive to full performance and high moral.
One (1) years of permanent competitive class status as a Housing Property Manager or Housing Site Manager.
A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a minimum of a master’s degree in law, public or business administration,, operational management or a closely related field and one (1) year of professional level work experience, or its part time equivalent, in residential property management, financial management, full-charge accounting, internal auditing or business or contract administration, one (1) year of which must have been in an administrative or supervisory capacity; or,
Six (6) years of professional level work experience, or its part time equivalent, in residential property management, financial management, full-charge accounting, internal auditing or business or contract administration, one (1) year of which must have been in an administrative or supervisory capacity; or,
An equivalent combination of training and experience as described by the limits of (A) and (B) above.