30880 (Competitive)



The work involves responsibility for assisting in the implementation and operation of programs and services, particularly those that are deemed relevant to seniors. An employee in this class operates under the Community Services Program component of the Office for Aging, and involves direct contact with seniors, caregivers and community professionals in the field of aging. The work also involves providing information and assistance on a variety of topics, including Medicare options, and available social and public programs and benefits. . The major emphasis is providing information and assistance through multiple modes of communication which will be effective in planning, promoting, publicizing and clarifying the programs, projects and objectives of the Office for Aging. Work is assigned and reviewed by the Deputy Commissioner of Adult and Long Term Care Services’ designee and evaluated through conferences and oral reports. Does related work as required.




Assists in the operation and support of programs and services for the elderly through public relation and information activities.

Provides information and assistance to seniors and caregivers on needed services.

Make recommendations regarding programs and services for the elderly and effective means of promoting these programs and services.

Works in conjunction with other department and subcontract staff on the provision of services.

Provides information and assistance on Medicare options.

Arranges for and provides community presentations and outreach.

Works with subcontract agencies to complete program monitoring evaluations.

Arranges for subcontract staff trainings and attends training and meetings.

Functions as the Health Insurance Information Counseling and Assistance Program (HIICAP) liaison.

Conducts orientation and training for volunteer HIICAP counselors.

Enters pertinent data into the Office for Aging data base system.




Good knowledge of the aging process, the effect aging has on the individual and family relationships.

Good knowledge of community agencies, programs and services that can be utilized to aid the seniors and families with the least restrictive alternative.

Good knowledge of public information and relations techniques.

Ability to make critical observations, analyze and make meaningful conclusions.

Ability to establish and maintain successful relationships with people.

Ability to work effectively with subordinates, peers and supervisors.

Ability to gather and organize data.

Respect for individual rights and sensitivity to individual differences.

Good knowledge of computer applications for office operations, including word processing and spreadsheets.




A. Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree and one (1) year of professional level work experience, or its part time equivalent, in Social Work, Human Services, Community Organization, Elderly Services or a closely related field; or,


B. Five (5) years of paraprofessional or professional level work experience, or its part time equivalent, one (1) year of which must have been professional level work experience in Social Work, Human Services, Community Organization, Elderly Services or a closely related field; or;


C. An equivalent combination of training and experience as defined by the limits of (A) and (B).



Revised 10/2020