ELDERLY SERVICES COORDINATOR
DISTINGUISHIING FEATURES OF THE CLASS 30750
The work involves contact with individuals, families and caregivers within the community to determine needs and provide information and assistance to services managed by the Department of Adult and Long Term Care Services. This employee is responsible for coordinating and integrating services and opportunities for older adults and caregivers provided by community-based agencies into a comprehensive package from which care plans can be developed for clients. Direct supervision is received from the Project Director. Does related work as required.
TYPICAL WORK ACTIVITIES
Coordinates the activities of community-based case managers in performance of their program-related tasks.
Reviews all assessment paperwork submitted by case managers and completes appropriate service authorization forms for each program certification period.
Consults with families, physicians, referral sources and other service providers as needed.
Conducts in-home assessments and reassessments for potential and continuing clients as needed.
Conducts orientation and training for new case managers.
Conducts annual monitoring of client files at case management subcontract agencies and quarterly review of client electronic files, and prepares written reports and follow-up.
Assists Project Director with annual monitoring of home care agencies.
Provides case management services directly to clients as necessary.
Presents at community agencies, senior centers, hospital discharge planner groups, and other groups, regarding programs related to the Expanded In-Home Services to the Elderly Program, respite services and other department services.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Good knowledge of the aging process and needs of functionally impaired adults.
Working knowledge of long term care issues and service delivery systems.
Ability to work effectively with subordinates, peers, and supervisors.
Ability to express ideas clearly both verbally and in writing.
Ability to gather and organize data.
A. Graduation from a regionally accredited or New York State registered college or university with a baccalaureate degree in social services, human services or a closely related field; or,
B. Four (4) years paraprofessional or professional level work experience, or its part time equivalent, in social service, human service, program coordination or a closely related field; or,
C. An equivalent combination of training and experience as defined by the limits of (A) and (B) above.