The work involves responsibility for the administration and supervision of child support programs and staff in the Bureau of Child Support Services (BCSS) and the Support Collection Unit (SCU) in the Onondaga County Department of Social Services. An employee in this class directs staff in initial investigation and petition preparation, securing and enforcing court orders, the collection and application of payments, the interpretation of court orders and the establishment of ledgers and accounts. This involves responsibility for the oversight of location activities, financial investigation, loading of court orders on the child support computer system and payment monitoring. The work includes administration and supervision of an assigned unit, establishing and implementing unit procedures, planning of work and coordination with other units in the department and other departments in county government. Utilization of the Automated State Support Enforcement Tracking System (ASSETS) is an essential component of all activities. Considerable latitude is given for the exercise of initiative and independent judgment in the implementation of unit procedures and the carrying out of the day-to-day functions of the unit. Supervision is received from the Director of Child Support Enforcement who reviews work through conference and submission of reports. Supervision is exercised over a staff of professional, paraprofessional and clerical employees, the configuration and number of which may vary depending on the unit assignment. Incumbents must successfully pass a background check. Does related work as required.



(Work performed may vary depending on the area of assignment)


Supervises staff engaged in conducting fact gathering interviews, preparing paternity, modification or violation of support petitions, loading court orders, establishing accounts and monitoring payments.

Analyzes information such as credit reports, social security data, public assistance/medical assistance data.

Reviews bank and employer correspondence to prepare cases for submission to Family Court.

Supervises staff in the review of court orders to determine status and verify terms.

Supervises staff responsible for ensuring that case and account information is updated and accurate on child support computer system.

Reviews paternity, support, violation and modification petitions, correspondence, financial analyses and reports for accuracy and completeness.

Assists in staff training and development in all areas of child support in conjunction with state and federal child support agencies.

Develops, implements and monitors unit procedures consistent with local, state and federal policies and regulations and recommends changes in departmental procedures to improve communication and coordination of activities.

Directs and supervises the work of child support staff by assigning and reviewing work, establishing goals for the unit and staff and dealing with difficult situations.

Coordinates unit work with that of other DSS units through staff meetings to review and improve work flow, communications and procedural/operational problems.

Maintains cooperative relationships with all DSS personnel, non-public assistance clients, staff in the Probation, Law, Family Court, District Attorney and Law Enforcement agencies, and other public or private agencies or businesses to help achieve the objectives of the Bureau of Child Support Services.

Establishes procedures for and supervises the maintenance of records and files in accordance with State requirements and principles to ensure effective office management.

Prepares reports on unit and program activities and performance which involve the compilation and tabulation of data.

May act as a Notary to facilitate the processing of paperwork by witnessing signatures on legal documents, summonses and petitions.

May personally review respondents or petitioners in support cases where special handling is required or a problem exists.




Thorough knowledge of the principles and techniques of in-office investigations using the telephone, correspondence and records search to obtain and/or verify residences, employment, financial, court and other legal records.

Thorough knowledge of the format and procedures for preparing and filing petitions and other support related documents in Family Court.

Thorough knowledge of federal, state and local laws, rules and regulations as they pertain to the establishment, enforcement and collection of child support.

Good knowledge of Family Court procedures and record keeping systems.

Good knowledge of computerized information systems as they relate to the daily operation of the Bureau of Child Support Services.




-2- 30640



Knowledges, Skills, Abilities, con’t


Working knowledge of DSS programs and procedures.

Working knowledge of the principles and techniques of supervision.

Ability to establish and maintain working relationships with others.

Ability to plan, coordinate and evaluate the work of assigned staff.

Ability to analyze facts, draw logical conclusions and make recommendations.

Ability to prepare clear and concise written and oral reports.






One (1) year of permanent competitive class status in the title of Senior Support Enforcement Officer; or,


Two (2) years of permanent competitive class status in the title of Support Enforcement Officer.


Open Competitive:


A) Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an associate's degree and three (3) years of professional level work experience, or its part time equivalent, in one (1) of the areas described below, one (1) year of which must have been in supervisory capacity:


(1) Investigative or collection work involving public contact: or,

(2) Social Welfare Examiner or related work involving the examining, evaluating or investigation of claims for assistance; or,

(3) Paralegal work involving preparation of petitions or contact with local courts; or,


B) Five (5) years of paraprofessional or professional level work experience, or its part time equivalent, three (3) years of which must have been professional level work experience in one of the areas described above in A (1), (2) or (3) and one (1) year of which must have been in a supervisory capacity; or,


C) An equivalent combination of training and experience as defined by the limits of (A) and (B).



09/2016 Revised