The work involves responsibility for administering the activities of a section or group of units whose purpose is the determination of initial and/or continuing income maintenance, (public assistance, Medicaid, Food Stamps and Home Energy Assistance) program eligibility. This activity is dependent upon the organizational structure of the Department of Social Services. The incumbent exercises administrative responsibility for the implementation, interpretation and enforcement of the rules, regulations and guidelines of federal and state laws and local rules applicable to the income maintenance division of the County Department of Social Services. The employee exercises considerable independent judgment in achieving the desired agency goals through effective management of assigned sections or units. This class differs from that of Income Maintenance Supervisor I in: 1) level of supervision exercised over assigned area. This is the section or group manager exercising final responsibility for the work product of the assigned area. 2) primary responsibility for dissemination and interpretation of rules, regulations and promulgated programs as received from the Special Assistant to the Commissioner of Social Services or designated administrative superior. 3) charged with effective operation of assigned area larger than the Supervisor I's sphere of control. Supervision, depending upon the organizational structure, may be exercised over a number of first level supervisors and indirectly over a larger number of subordinates. Assignments are received through conference and/or written directives from the Special Assistant to the Commissioner of Social Services concerning rulings and guidelines. Work is reviewed through conference, audit work activity and/or submission of reports to administration. When assigned field work in the ordinary course of business, an employee will be required to operate a motor vehicle. Incumbents must successfully pass a background check. Does related work as required.




Plans, coordinates and manages the performance and activities of an income maintenance section, or several small units.

Assists in the formulation and implementation of local policies and procedures which relates to the eligibility of various income maintenance programs within an assigned area.

Interprets Federal and State policies relating to Income Maintenance program eligibility.

Recommends changes based upon experience in assigned area to departmental administration formore effective delivery of programs for which responsibility is exercised.

Reviews staff performances, makes evaluations.

Has responsibility for the maintenance of section records; makes reports.

Attends and/or conducts staff meetings.

May speak with clients as required.

Communicates with other agency units, government units, community groups, and interested citizens regarding programs.

Advises subordinates in regard to unusual administrative or client problems.




Thorough knowledge of Federal, State and local Social Services laws and regulations as they affect eligibility for income maintenance programs.

Thorough knowledge of the agency's programs, policies and procedures.

Thorough knowledge of other laws (i.e., Worker's Compensation, Social Security, Unemployment Insurance, etc.) which affect income maintenance program eligibility.

Good knowledge of the principles and practices of supervision.

Ability to manage a large number of staff workers engaged in determining income maintenance program eligibility.

Ability to deal effectively and communicate with others.

Ability to interpret and implement complex oral and written instructions.

Ability to become familiar with and apply a variety of rules, regulations and mandates as they relate to areas of assignment or reassignment.

Ability to deal with people under adverse conditions.






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Two (2) years of permanent competitive class status as an Income Maintenance Supervisor I.




Five (5) years of work experience, or its part time equivalent, examining, investigating or evaluating claims for veterans or unemployment benefits, insurance or a similar program which must have included determining eligibility for such benefits and authorizing such benefits where appropriate, of this two (2) years must have been involved in the application of financial and categorical criteria in a Federal, State or local income maintenance agency, one (1) year of which must have been in a supervisory capacity.


NOTE: Satisfactory completion of semester credit hours from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees may be substituted for work experience as follows: Thirty (30) credit hours is equivalent to one (1) year of experience; sixty (60) credit hours is equivalent to two (2) years of experience.


09/2016 Revised