DIRECTOR OF OPERATIONS
DISTINGUISHING FEATURES OF THE CLASS
This is an administrative position in the Department of Health with responsibility for assisting the Director of a large program with formulating policies and developing procedures. An employee in this class is responsible for administrative supervision of the daily operations of the office. This position is characterized by its independence of action and judgement to plan and administer programs and activities vital to the mission of the Health Department. The Director of Operations is second in command and reports to the Program Director, and assumes the leadership role in the absence of, or at the discretion of the Director. Supervision is exercised over technical, clerical and service staff. Does related work as required.
Plans, directs and evaluates daily office operations, including training, scheduling and supervision of all non-management staff members.
Has authority to hire and terminate employees with the approval of the Director.
Develops and monitors the budget of the office in consultation with the Director and Health Department Fiscal Officer.
Assigns supervises and evaluates the work of subordinate employees in the maintenance of payroll, personnel, supplies, billing and budgetary records.
Develops plans to provide contract services to other counties and institutions to enhance revenue.
Responsible for development and maintenance of Policy and Procedure manuals.
Perform analyses as assigned to measure performance, quality or volume of services provided by the program.
Directs preparation of statistical or informational reports.
Directs Quality Assurance activities and sets goals and standards in collaboration with the Director
Directs preparation of Quality Assurance reports and follows up with appropriate actions or system changes or development. Presents Quality Assurance reports to committee.
Develops and supervises technology acquisition and enhancement for the program.
Develops relationships with Universities and other educational institutions to attract interns and volunteers and provides supervision and evaluation with assigned projects.
Responds to complaints and concerns regarding the program.
Responsible for communication with the press, public and outside agencies after consultation with Commissioner of Health and Director.
Performs other supervisory and administrative duties and projects as assigned by the Director.
Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
Good knowledge of principles and practices of supervision and management.
Good knowledge of principles and practices of administration.
Good knowledge of principles and practices of staff development.
Good knowledge of the principles and practices of program planning and development.
Good knowledge of principles and practices of quality assurance activities.
Good knowledge of principles and practices of budgeting and financial management.
Ability to supervise subordinates in a manner conducive to full performance and high morale.
Ability to relate well with people in crisis situations; law enforcement and emergency personnel, physicians, families, etc.
Ability to plan and present programs to the public.
Ability to coordinate staffing patterns to carry out program objectives and maintain quality of service provided by the program.
A Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelor’s Degree or higher and two (2) years of professional level work experience providing management, fiscal or administrative services in the operation of a large department, agency or business, one (1) year of which must have been in a supervisory capacity; or,
B Six (6) years of paraprofessional or professional level work experience, two (2) years of which must have been professional level work experience providing management, fiscal or administrative services in the operation of a large department, agency or business, one (1) year of which must have been in a supervisory capacity; or,
C An equivalent combination of experience and training as defined by the limits of (A) and (B) above.