COMMUNICATION NETWORK ANALYST (INFORMATION TECHNOLOGY)

03888

Competitive

DISTINGUISHING FEATURES OF THE CLASS

The Communications Network Analyst (Information Technology) is responsible for the development, installation, maintenance, and troubleshooting of software and network applications. The incumbent ensures that proper levels of network security are maintained, all software and network components are functioning properly, and that the network and its applications are operating at optimal levels. The work is completed under the general supervision of an Information Technology Manager. The position requires interaction with co‑workers, technical support staff, programmers, vendors, consultants, and the general public. The position exercises functional supervision over related staff. Does related work as required.

TYPICAL WORK ACTIVITIES

Analyzes the effects of new or updated computer software, applications, and systems on the network and troubleshoots related problems;

Uses monitoring software to determine the effects of updates or modifications to existing software, applications, and systems;

Modifies existing network software, hardware, and components to allow the incorporation and implementation of new software and hardware applications into the network;

Monitors network access and security to ensure all logins and data transfers are authorized;

Performs network performance testing to ensure hardware, software, and applications are running at optimal levels before, during, and after the installation of new network software components;

Advises and assists Operations personnel in achieving efficient network operations and problem resolution;

Advises and assists programming staff in developing, modifying, coding, and maintaining online applications;

Advises and assists technical support staff with software impacting network operations.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS

Comprehensive knowledge of the purposes, principles, terminology, and practices employed in computer software applications, development, maintenance, and troubleshooting;

Comprehensive knowledge of the purposes, principles, terminology, and practices employed in computer system networks, including development, installation, maintenance, and troubleshooting;

Comprehensive knowledge of legislation, current problems, and professional literature related to computer software applications and network systems;

Comprehensive knowledge of local and state law, procedures, and policies as they relate to the mission of the department;

Comprehensive knowledge of equipment, materials, and operations related to computer software applications, development, maintenance, and troubleshooting;

Comprehensive knowledge of equipment, materials, and operations related to computer system networks, including development, installation, maintenance, and troubleshooting;

Comprehensive knowledge of administrative planning, management, and supervision as it applies to the position;

Comprehensive knowledge of computer hardware and software problems and troubleshooting;

Comprehensive knowledge of the application of new and existing technology for operations;

Comprehensive knowledge of a variety of operating systems including UNIX, Windows 3.x/95/98/NT, and OS/2;

Comprehensive knowledge of computer programming languages;

Thorough knowledge of the preparation and interpretation of statistical, technical, and narrative reports

regarding department activities;

Thorough knowledge of resources available for use in the completion of department objectives;

Thorough knowledge of computer and network security standards, threats, applications, policies, and

procedures;

Ability to analyze recent problems, assess future problems, and formulate complex action plans to facilitate

resolution of said problems;

Ability to perform mathematical calculations;

Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS

Promotion:

Two (2) years of permanent competitive class status as a Systems Programmer or Systems Analyst.

Open Competitive:

A. Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelor's Degree in Computer Science or a closely related field, and three (3) years of professional level work experience, or its part time equivalent in systems analysis or systems programming, at least one (1) year of which must have been in systems analysis or programming in the area of data or network communications; or,

B. Seven (7) years of paraprofessional or professional level work experience, or its part time equivalent in the information technology field, at least three (3) years of which must have been in a professional capacity in systems analysis or systems programming and one (1) year of which must have been in systems analysis or systems programming in the area of data or network communications; or,

C. An equivalent combination of training and experience as defined by the limits of (A) and (B).

6/08 - Revised