JUNIOR ENTERPRISE SUPPORT SPECIALIST 03532
DISTINGUISHING FEATURES OF THE CLASS
Under the direct supervision of the Director of Application Services, this position is responsible for supporting an Enterprise System or other software system(s) which is used to provide core services across an organization and on which other applications are dependent on. This position requires knowledge of current software systems, organizational policy and support standards. Supervision is not a function of this position. Does related work as required.
TYPICAL WORK ACTIVITIES
Maintains established security profiles.
Maintains and documents user authentication profiles.
Participates in functional and quality assurance testing of new software releases.
Develops Enterprise programs under the supervision of the Application Program manager or other senior Enterprise staff.
Assists users with required interfaces to Enterprise systems.
Assists in the documentation of all procedures used throughout the system.
Assists with the implementation of new software releases, fixes and functionality.
FULL PERFORMANCE KNOWLEDGES SKILLS ABILITIES AND PERSONAL CHARACTERISTICS
Ability to solve problems through the use of logic.
Ability to express oneself clearly and concisely, orally and in writing.
Ability to understand and follow complex oral and written instructions.
Ability to analyze facts and to exercise sound judgment to arrive at conclusions.
Ability to work well with others.
Good knowledge of current software systems, policies for operation and support and procedures for operation.
Good knowledge of software security risks and solutions.
Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a bachelors' degree in computer science or a closely related field; or,
Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an associate’s degree in computer science or a closely related field and one (1) year of work experience, or its part time equivalent, supporting an Enterprise System or other software system which is used to provide core services across an organization and on which other applications are dependent on.