SWITCHBOARD OPERATOR 03300
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for the operation of a centrally located computerized telephone console with several trunks and numerous extensions. Under general supervision, an employee in this class performs routine and repetitive work that involves placing, answering and transferring calls. Employees work under supervision of an administrative superior who reviews work by observation as well as written reports of persons utilizing the services. Does related work as required.
TYPICAL WORK ACTIVITIES
Answers and places all local, long distance and interoffice calls.
Answers routine and well as technical, nontechnical questions, complaints and refers other questions to proper persons.
Maintains records of telephone traffic statistics including long distance and collect calls and any other similar correspondence.
May act as a receptionist; greeting and directing visitors and giving routine information; may maintain visitors sign-in log.
Performs clerical services such as filing, posting data and taking inventory.
Operates facility paging system from the switchboard including all emergency transmissions.
Maintains/updates data for directory.
May act as a liaison with telephone company in coordinating the repair and maintenance of phones.
May verify the monthly telephone bills against collected records.
May maintain log of keys to various areas of the facility and track distribution of keys.
May provide training for relief purposes.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Working knowledge of the operation of a computerized console or electronic private branch exchange system with several trunks and numerous extensions.
Ability to speak clearly and distinctly in a well modulated and pleasant voice, and to use correct grammatical construction and choice of words.
Ability to remember accurately, within a reasonable training period, the names and locations of personnel in the organization served, and to understand essential departmental operations.
Ability to operate a large telephone communications console under conditions of emergency or heavy load, calmly and efficiently and train relief operators.
Ability to keep records accurately.
Ability to understand and follow oral and written instructions.
Physical condition commensurate with the demands of the position.
Six (6) months of work experience, or its part time equivalent, in the operation of a centrex telephone console, key console or other computer, electronic or key type communications switching and control devices with numerous trunks and extensions, with the major responsibility of answering and directing calls.